Earlier this year we announced that Global Services Group (GSG) was to become Synnovis’s new pathology logistics provider to support sample collection and delivery and consumables ordering for primary and community care services in Bexley, Greenwich, Lewisham, Bromley, Southwark and Lambeth.
These pages have been created to provide all the information you will need to know about the new service.
The new service will replace the existing City Sprint and King’s College Hospital (KCH) services on a phased basis, with handover to be completed by 30 October 2022.
The handover period between City Sprint and GSG begins on 1 September 2022 with GSG drivers beginning some collections on 5 September as part of a phased approach.
GSG is a tried and tested logistics expert with an excellent performance record, and they understand pathology logistics. GSG already fulfils nine routes across Bexley, Greenwich and Lewisham, and has been SYNLAB’s logistics provider within the NHS partnership in Essex, Pathology First, for ten years.
A briefing pack has been circulated to practice managers and this and further information about the new logistics arrangements and this can be found here.
On these pages you will also find information about:
- Your collection times
- When GSG will begin making collections from your service
- Frequently Asked Questions
- How to contact us in the event of a query or problem
- Other important communications about the service that you will be able to share with your colleagues, such as the QR codes that GSG drivers started posting at practices from 30 August
We look forward to working further with you and with GSG to provide the pathology collection and ordering service you need.
If you have any queries, please contact Synnovis Customer Services by email at [email protected] or by calling 0204 513 7300. Opening times are 08:00 to 20:00 Monday to Friday, with an email-only service available from 09:00 to 17:00 on Saturday and Sunday.