Published: 21st August 2023
Introducing Swiftqueue
Starting on the 29th August, patients will need to book their blood tests online using Swiftqueue. They can do this using their mobile device, computer or by using the kiosks located in phlebotomy clinic waiting areas. Patients under 16 can be added to a family member or guardians Swiftqueue account. Once added, an appointment can be made on behalf of the child.
To enable a smooth transition, you will be able to book an appoint online from the 24th August via the Swiftqueue system.
The following locations, St Thomas’ Hospital, Guy’s Hospital, Gracefield Gardens, King’s College Hospital Denmark Hill and Tessa Jowell Health Centre will move to the online appointment booking system.
What are the Benefits for Patients?
This new booking system brings a host of benefits for patients including minimised waiting times and reduced overcrowding. Patients can book their test at time and location that is convenient to them and can cancel or reschedule appointments at any time.
What About Those who can’t Book Online?
We understand that some people don’t feel confident using the system or don’t have access to a smart phone or internet device. As patient representatives you will want assurance that anyone who is unable to book online will still be able to make an appointment. We’ve included guidance in our resources about how to book an appointment on behalf of someone else including children under 16. Patients can also use the new kiosks located in phlebotomy clinic waiting areas to make an appointment. Our friendly phlebotomy team are on hand to support patients who arrive without an appointment and a limited walk-in service will be maintained for those who need it.
Will Walk in Appointments Still be Available?
A same day service will be maintained for those who are unable to book online. Patients who walk will be given an appointment time for that day where available or be supported to book an appointment for another day.
Can I Cancel or Change a Swiftqueue Booking?
Yes, Swiftqueue allows patients to view, reschedule or cancel appointments online. View and manage your appointments by logging in to your account online and clicking My Appointments.
What if a Blood Test is Urgent?
We will be holding a number of urgent slots each day for patients who need to be bled urgently. Your GP should mark your blood test form as urgent by writing urgent or same day on the form. If your GP hand writes this, please ensure it is validated with your practice’s stamp or your GP’s signature. When making your appointment online you will be prompted to answer if the test is urgent or routine. Select urgent and complete the rest of the booking process.
