What will be different and what will stay the same?

Published: 30th August 2022

  • The new company is GSG, drivers will wear a GSG uniform, and vans will display the GSG logo
  • GSG will use temperature-controlled vans to minimise the risk of sample instability during transit
  • Instead of putting practice samples into a large bag, drivers will use a UN3373-compliant box, which is approved for transporting category B biological substances
  • GSG drivers are dedicated to our service only, and cannot be used for any other customers or services
  • Customer services will be able to track vans on a dedicated portal, meaning that any problems can be detected quickly, and queries from GP practices regarding collection times can be investigated using real-time data
  • A new consumables portal will be introduced on 24 October 2022, and GP practices will need to start using that instead. More information will follow
The same:
  • Collection times will stay the same for nearly all GP practices. The collection times for four practices will change by between 10 and 20 minutes and all will be notified individually
  • Drivers will scan a code on collection as they do now with City Sprint – the City Sprint barcode will be replaced with a GSG QR code
  • Online ordering of tests by GP Practices remains the same as it is today
  • Any queries or concerns should be telephoned through to the dedicated customer services team on 0204 513 7300 or [email protected]
  • If clinics are running late, please let the customer services team know as soon as possible so they can arrange an ad hoc collection
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